Permanent Referral, Assessment and Voids Officer
Agency Ref: 75347
A values driven and non-profit Supported Housing provider are currently recruiting for a Referral, Assessment and Voids Officer to join their motivated team in South-East London on a Permanent basis.
Location: Lewisham, office based
Hours: Monday to Friday, 9:00am – 5:30pm. Flexitime is available
Salary: Up to £39K per annum
Main responsibilities of the role:
• Responsible for marketing vacancies, new provisions and develop positive and strong relationships with all referring agents
• Arrange and carry out viewings of vacant rooms with prospective clients, their families, advocates and other professionals
• Process referrals and conduct pre-placement eligibility assessments
• Complete the Admissions Assessment Report and Placement Packs for each tenant
• Clearly assess and establish referred client’s symptoms, triggers, needs, any safety implications and financial capacity
• Accurately record resident Supported Housing Client Form on Locata
• Fill all the occupancies and ensure minimal voids loss
• Submit void analysis and meet with the Manager to regularly update
• Arrange and attend regular meetings with the Accommodation Managers
• Complete exit interview with clients and analyse them on a 6 monthly basis
Essential Requirements:
• Good standard of general education is essential and an Undergraduate Degree in a relevant field would be ideal
• Previous experience of making referrals and assessments
• An understanding of the needs of tenants living in specialist supported accommodation in respect of mental health