Resident Services Manager – Urgently Required
Our client, a renowned local authority is seeking a passionate Resident Services Manager to join their Housing team to maintain sustainable mixed tenancies/leases within a diverse and cohesive community. This role will require previous experience working in housing services within a local authority.
Position: Resident Services Manager
Period: 3 months (with possibility of extension)
Hours: 35 hours, Mon-Fri
Location: London (Remote Working)
Rate: £30-£34 per hour
IR35 status: Inside
Responsibilities:
- Management of a team including Tenancy Management, Anti-Social Behaviour, Housing Fraud, Income Management & Debt Recovery, Leasehold Services, Right to Buy, Shared Ownership, Estate Services and Sheltered Housing
- To maximise all income streams within the Resident Services area with high regard to vulnerable residents
- To lead a multi-disciplinary customer focused team to deliver a value for money service whilst promoting engagement and satisfaction with all service users
- Manage the council’s housing stock in the best way possible by tackling housing fraud, tenancy & leasehold dwelling audits
- Ensure right to buy applications are managed and processed within statutory timescales
- Carry out training for staff to support them in their growth which will include 1-2-1s and monitoring performance
- Manage high service satisfaction in all disciplines of this role ensuring service objectives, standards and performance targets are delivered
- Create, develop, implement and review partnership agreements with corporate service areas to manage the appearance of estates i.e. Estate Inspections and Estate Action
Desired experience:
- Excellent communication, customer service and problem-solving skills
- Proven track record in successfully managing a team
- Experience working in Local Council housing services