Service Desk Analyst

1st Line Support/Service Desk Analyst – West Yorkshire 

Ref: BHC/56457884

Venn Group’s Yorkshire IT team are recruiting for experienced 1st Line Support/Service Desk Analyst’s to join a busy service desk team! We are currently representing multiple organisations in the area and have both permanent and temporary positions available depending on what you would prefer.

Location:            West Yorkshire

Rate:                   £11 – 15 per hour (dependant on PAYE or Umbrella)

Duration:            6 months initially
Start:                  Immediate

Day to day duties:

• The successful candidate will join the technical service desk and assist customers with all IT support related issues
• Answer IT Support calls in a polite and professional manner and respond to support queries submitted by email and other means within Service Level agreements
• Resolve tickets at first point of contact wherever possible/appropriate, or assign to the relevant team queue for completion
• Monitor IT Support voice mailbox
• Prioritise incoming requests to identify trends and set resolution timescales based on impact and urgency of the issue
• The opportunity to learn and support current technology
• Support the IT Team Leader to ensure high levels of customer service are always achieved
• Identify and escalate high priority/urgent issues to relevant personnel
• Responsible for incident and problem management
• Accurately record information from customers ensuring to provide sufficient information for timely completion of incidents and requests

To apply for this role or to find out about other IT jobs, please contact Jack Metcalf on 0113 234 6400 or email jmetcalf@venngroup.com with an up to date CV

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates