Service Manager - Parking

Swindon Borough Council is seeking a Service Manager – Parking to lead and develop all aspects of parking operations, including civil parking enforcement, moving traffic enforcement, and off-street parking management. This is a strategic leadership role that will shape parking policy and contribute to the Council’s wider transport and climate objectives.

Key Responsibilities

• Lead the development, delivery, and continuous improvement of the Council’s Parking Strategy in line with the Local Transport Plan and all statutory requirements

• Manage the performance of parking contractors, ensuring compliance with DfT guidance, excellent customer service, and strong operational standards

• Oversee all parking assets and IT systems, including enforcement platforms, signage, lines, cameras, and pay & display equipment

• Take strategic and operational responsibility for all on- and off-street parking, including car park management and integration of EV charging infrastructure

• Manage the Parking Team effectively, fostering professional development, producing service plans, and maintaining high performance standards

Experience and Skills Required

• Proven expertise in Parking Services management within a Local Authority setting, with in-depth knowledge of the Highways Act and Traffic Management Act

• Demonstrable experience in budget management, contract development, and procurement within a complex operational environment

• Strong leadership and people management skills, with a track record of developing and motivating multi-disciplinary teams

• Excellent communication and stakeholder engagement abilities, with experience advising senior officers, councillors, and partners

• Proficiency in Parking IT systems and MS Office, with analytical and project management skills to support evidence-based decision making

At Venn Group, we endeavour to respond to all applications However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion