Role: Switchboard Operator
Type: Temporary
Duration: Three Months Initially
Start date: ASAP
Pay rate: £15.38/hr PAYE incl. Holiday pay or £17.77/hr via Umbrella Company
Location: Shrewsbury
Hours: Nights; 10pm – 7.30am – either 8 days on and 6 off / 6 days on and 8 off
Key duties:
- To process incoming and outgoing telephone calls; ensuring that calls are delivered efficiently ensuring that callers are kept informed of progress at all times
- Receive and relay oral and written messages internally, making amendments to rosters, and recording special instructions as required
- To provide help and advice to clients and employees who require direction and assistance
- Implement the Major Incident Procedure operating the Current Systems
- To operate the internal paging system including Group Alerts for patient emergencies
- To provide an out of hours on call systems for Departments, recording all requests as directed
Required skills:
- Strong interpersonal and organisational skills to maintain effective department communication with managers and team members within both the day and night services
- Meticulous record-keeping to accurately note and relay requests for trades persons and clinical staff
- Administration skills to connect and accurately record ad hoc requests for personal telephone calls
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.