Venn Group are working with a well-established Housing Provider based in North London who are looking for a Technology and Systems Officer to deliver support across the systems, departments and internal functions.
Technology and Systems Officer
Job Title: Technology and Systems Officer
Salary: £37,000 - £40,000
Location: NorthLondon – flexible hybrid working model available
Duties:
- Provide first line support for business systems, ensuring their smooth running through provision of training and support
- Coordinating tests and upgrades
- Implementing enhancements and configurating changes
- Work in partnership with the system vendors and the outsourced IT function to provide a cohesive service and assist colleagues
- Help issue and manage devices and provide other technology support
- Providing resolution to service requests
- Ensure that devices, systems and platforms are maintained
- Complete workshops to help identify and capture business needs and translate these into technology solutions
- Keep up to date with technological developments and new system functionalities
- Manage ticket system logging, updating and closing tickets and ensuring actions are documented
- Assist with production of data reports and data extraction where required
Essentials:
- Prior experience of Civica CX is essential for this role
- Experience as a System Administrator, ‘Super User’, or as part of an implementation group
- 1st line support experience