UX Designer

UX Designer

Agency Reference: 7080910
Location: West Sussex

Venn Group are currently working alongside a Hospitality company to recruit a UX Designer to be part of a small dynamic Commercial department. This role encompasses both E-commerce daily reporting and performance improvement duties, plus, UX and visual design best practice to deliver user journey, user experience and CRO improvements for multiple online brands and products.

Main Duties:

• Use web analytics, user testing, session videos, heat maps and customer feedback to identify user issues and pain points, adopting user centred approaches to then fix these based on insight and best practice design

• Produce weekly ecommerce reports

• Responsible for the routine deployment of all ecommerce activities and the day to day upkeep of member services through all digital channels in line with departmental objectives and revenue targets

• Iterate visual and UX concepts and ideas based on best practice and new ideas – including user flows/journeys, wireframes (low and hi fidelity), screen components and assets

• Work with Digital Product Owner and CRO team to produce ideas, concepts, design and assets that can be AB tested

• Extend and apply existing UX and visual design standards and templates, evolving these as required

• Regularly monitor developments in e-commerce, design, and competitor’s websites and recommend enhancements to UX & visual designs to ensure a ‘best in class’ user experience is maintained

• Responsibility for the day to day delivery of customer experience, conversion process and provision of member services through all digital channels (E.G: Desktop, Tablet, Mobile and Apps)

• Undertake regular competitor analysis ensuring a ‘best in class’ user experience is maintained

• Provide direct support for internal departments and external partners that require operational knowledge of ecommerce or digital technologies

• Conceptualize original ideas that bring simplicity and user friendliness to complex designs

• With appropriate prototyping and design tools (such as Axure and Photohop), create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas

• Attend user research sessions and evaluate user feedback

Essential Skills:

• Experience of website optimization, data analysis ( Google Analytics)

• Working knowledge of internet development technologies, SEO and digital channel device applications

• Able to manage multiple work streams and prioritise effectively to ensure deadlines are met

• Proven UI experience

• Demonstrable UI design skills with a strong portfolio

• Solid experience in creating wireframes, storyboards, user flows, process flows and site maps

• Proficiency in Axure, Photoshop, Illustrator, OmniGraffle, or other visual design and wire-framing tools

• Proficiency in HTML, CSS, and JavaScript for rapid prototyping

• Excellent visual design skills with sensitivity to user-system interaction

To apply for this role or to find out about our roles, please contact Renay Demoore on 0118 207 1212 or rdemoore@venngroup.com

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates