1st Line Support Officer

1^st Line Support Officer

We are currently working with an organisation who require the interim assistance of an 1st Line Support Officer to support the council and their 300+ users

Key responsibilities:

• Provide on-site 1st line support to the organisation
• Investigate, diagnose and resolve IT problems such as connection issues, change requests, permission requests
• Handle hardware, software and driver issues
• General troubleshooting for 350 council staff and 50 Councillors
• Assist the Council with the set up and IT support during conferences on a weekly basis

The ideal candidate will have:

• Previous experience working within First line support for a Public Sector organisation
• Good experience of developing and managing excellent relationships

Start: ASAP

Rate: £120 per day via an Umbrella Company (Inside IR35)

Durations: 3 months initially (with likely extensions)

Location: South Derbyshire - Hybrid working model (2-3 days per week)

Full JD available upon request

If you meet the above-mentioned criteria, please apply below. At Venn Group, we endeavour to respond to all applications. However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion.