Complaints Officer

Complaints Officer – NHS Organisation (London)

Rate: £25.65 per hour (Umbrella)

Contract: Until 31st March 2026

Location: London (Hybrid working may be considered)

Are you an experienced NHS Complaints Officer with a passion for improving patient experience? A London-based NHS organisation is seeking a dedicated professional to join their team on a contract basis until the end of March 2026.

Key Responsibilities:

• Manage and investigate formal complaints in line with NHS regulations and internal policies.
• Liaise with patients, families, and internal departments to ensure timely and empathetic resolution.
• Maintain accurate records and produce high-quality written responses.
• Use the Datix system to log, track, and report on complaints.
• Support the organisation in identifying themes and trends to improve service delivery.

Essential Requirements:

• Previous experience in a complaints handling role within the NHS or a similar healthcare setting.
• Proficiency in using Datix for complaints management.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to manage sensitive information with discretion

This is a fantastic opportunity to contribute to a vital area of patient care and experience within a respected NHS organisation.