Head Of Operations

Venn Group | Housing

Specialists in contract Social Housing and Property Services recruitment

Head of Operations –Start Immediately

Our client, a well-established housing association is currently seeking an experienced Head of Operations to lead, plan, develop and deliver a range of expert professional services within Housing Operations. The successful candidate will have extensive knowledge surrounding housing operations including homeownership, estate management, service charges, leasehold management and able to lead an effective multidiscipline team.

Position:          Head of Operations  

Period:            6 month with possible extension

Shifts:              Monday to Friday

Hours:             35 hours a week

Location:         London

Rate:               £300- £400 per hour

Duties for this role will include;

• Manage and lead a team of offering high quality housing services to tenants ensuring that customer satisfaction and service levels are maintained and targets exceeded

• Direct and indirect line management duties of around 30 staff including senior managers, team leaders and officers

• Implement strategic actions to improve the service to ensure that the housing operations are appropriate for all customers and implement changes if required

• Contribute to the development of direction, strategy, objectives, and continuous performance improvement, working with Senior Leadership colleagues across the board

• Deputise for the Executive Director as and when required, ensuring business continuity and effective decision making

Essential Experience:

• Extensive and evident experience working in a senior capacity within housing operations leading an effective housing operations team

• Effectively applied and observed housing legislation including major works, service charge notices as well as health and safety

• Experience of devising and delivering budgets, strategies, policies and procedures in the field of social housing.

If you are interested in the vacancy please call the Housing Team on 020 7557 7667 for details on this vacancy and email your CV toatj.green@venngroup.com.