Interim Housing Assistant – Immediately Required
Venn Group are seeking a Housing Assistant to join one of our housing clients, a medium-sized TMO. The Housing Officer will carry out supporting housing & administrative duties for the Estate Office and provide housing support and assistance to the Estate Manager and the TMO Board Members.
Position: Housing Assistant
Hours: 35 hours per week
Location: Northwest London
Duration: 6 months
Responsibilities:
- Record repairs requests from residents at the office using a computer based software
- Deal with all contractors’ enquiries, liaise with residents and update the repairs system to ensure adequate processing and completion of work orders.
- Investigate and process housing enquires from residents, Local Authority and members of the public
- Provide an effective secretarial and administrative service to the TMO Board maintaining all necessary administrative procedures.
- Maintain records and filing systems for the TMO Board, ensuring that accuracy and confidentiality is maintained.
- Compile agendas and papers for meetings of the TMO board and dispatch as directed.
- Administer financial payments (petty cash) using computer systems or manual records.
- Process resident refunds.
- Record cheque numbers on computer system and send out cheques.
Requirements:
- A minimum of 2 years’ experience of providing an effective housing and administrative support service
- A minimum of 2 years’ experience using MS Office – Word, Excel and Outlook
- English GCSE Grade C or above
- Excellent communication and customer service skills
- Ability to maintain records and filing systems for the office, ensuring that accuracy and confidentiality is maintained.
- Ability to arrange meetings, compile agendas and prepare papers for meetings. Take minutes and maintain diaries (including some evening meetings)
- Ability to create letters and emails and efficiently process reports
If you have experience to match the requirements, please apply below!